Refund and Returns Policy

Return Eligibility

We stand behind the quality of our chemical-free personal care products. If you are unsatisfied with your purchase, you may request a return or refund under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Requests must be made within 30 days of receiving your order.

  • Proof of purchase (order number, receipt) is required.

  • Returns should be shipped back to our designated return address with a valid return authorization from our team.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products

  • Items purchased on final sale

  • Gift cards

  • Custom or personalized products

Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Shipping fees are non-refundable unless the return is due to our error. If a refund is issued, you will receive an email notification confirming the transaction.

For international refunds, processing times may vary based on bank and currency conversion policies.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement at no additional cost. If the item you need is out of stock, we will issue a full refund or offer store credit.

How to Initiate a Return

To request a return or refund, please contact our support team at:

  • Email: cleevevis.xyz@gmail.com

  • Phone: (606) 864-4029

  • Address: 15200 Seven Pines Ave, Baton Rouge, LA 70817-3030, USA

Please include your order number, photos (if applicable), and a brief explanation of the issue. Our team will review your request and provide further return instructions.

Customer Support

At CleeveVis, customer satisfaction is our top priority. If you have any concerns about your order, shipping, or returns, our dedicated support team is here to help. Feel free to reach out to us via email, phone, or our website’s contact form.

Thank you for choosing CleeveVis. We value your trust and are committed to providing safe, high-quality personal care products. Your satisfaction is important to us, and we strive to deliver the best shopping experience possible.